Managed IT Services for Brisbane Businesses
Our Brisbane team manages your IT support, security, Microsoft 365 and technology planning, and coordinates with your other providers.
- Brisbane-based team
- Built for 10–100 staff
- SMB1001 Gold certified
- Clear pricing and agreement terms
Common problems we help resolve
The businesses that come to us rarely need “more IT”. They need the problems, risks and decisions to stop landing back on their desk.
You keep chasing your provider
Tickets move, but nobody owns the outcome or tells you what happens next.
Your team avoids asking for help
Staff work around problems because support feels slow, difficult or disconnected from the business.
Vendors blame each other
The ISP, phone provider, software vendor and IT company all point somewhere else while work stops.
Microsoft 365 has become messy
Files, permissions, Teams, devices and new starters have grown without one clear owner.
Cyber questions have no clean answer
Insurance, compliance and client questionnaires expose gaps nobody has documented or prioritised.
AI tools are creating noise, not results
Licences have appeared, but no one has tied them to a secure workflow or measurable time saving.
What we manage
We keep the moving parts visible and reviewed together, so support problems reduce instead of merely getting answered faster.
Helpdesk, onsite support, devices, onboarding, offboarding and the issues stopping people from working.
Licensing, identity, Teams, SharePoint, permissions, backups and the structure underneath modern work.
Endpoint defence, email security, monitoring, patching, backup oversight and clear risk priorities.
Networks, servers, internet, phones, software providers and escalations—coordinated through one team.
Technology roadmap, budgeting, regular reviews and plain-English advice about the trade-offs.
Your tickets, infrastructure health, Microsoft 365 insights, security assessments and roadmap in one portal.
IT support, security and automation
We manage these services together so changes to one system are considered across your IT environment.
Managed IT services
A Brisbane-based team manages users, devices, Microsoft 365, infrastructure and vendors for a predictable monthly cost.
Explore Managed ITManaged security
Security controls, monitoring, backups and practical priorities that stand up to management, insurers and clients.
Explore Managed SecurityAI and automation
We identify repetitive tasks, set up automations and measure time saved, with controls for access and data handling.
Explore AI & AutomationSwitching IT providers
Our onboarding process typically takes four to six weeks. We document access, coordinate the handover and tell your staff how to get support.
Map access and risk
Credentials, systems, vendors, backups and open issues are documented before control changes.
Prepare the handover
Monitoring, security, Microsoft 365 administration and staff communication are staged deliberately.
Go live with clear ownership
Your team knows where to get help and your former provider's access is removed only after sign-off.
Stabilise the first 30 days
We close inherited issues, confirm the baseline and give management a clear priority plan.
Managed IT pricing
Fully managed IT is priced by supported user. These ranges help you estimate your monthly cost.
- 10–15 users$3,100–$4,650/month
- 25–35 users$7,750–$10,850/month
- 40–50 users$12,400–$13,750/month
Onboarding is quoted separately and is typically around $4,400, depending on environment complexity. All figures are current website guidance and subject to a confirmed proposal.
Who we work with
Usually a good fit
- 10–100 staff in Brisbane or South East Queensland
- IT matters to operations, but you do not want to manage it internally
- You want one accountable team and predictable monthly costs
- Your current provider is reactive, unclear or falling behind
- You value security, planning and honest commercial advice
Probably not the right fit
- You have very simple IT needs and fewer than five staff
- You only want the cheapest ad-hoc repair option
- You need an overnight 24/7 staffed helpdesk or call-centre scale
- You want AI tools without fixing permissions, data and security foundations
- You are not willing to meet basic security and device standards
What our clients say
They ensure my team are focused on what they should be doing—supporting our customers, not internal issues.Connected Platforms client · Google review
They take the time to understand our organisation, tailor advice to our needs and explain options in plain language.Connected Platforms client · Google review
Everything from acquiring equipment and PC setup to phone systems—they are friendly, prompt and sort out our IT efficiently.Connected Platforms client · Google review
Talk to our Brisbane team
Book a 20-minute call. We will listen to what is not working, explain the sensible next step and tell you honestly if CP is not the right fit.
Or call 07 3062 6932