Managed IT services for Brisbane businesses
One Brisbane team manages your support, security, Microsoft 365, vendors and technology planning.
Your staff know where to get help, and management knows who owns the issue.
IT support, security and planning in one place
We manage the day-to-day work and the decisions behind it, so problems do not keep landing back with your staff or management team.
Managed IT services
Support for your people, devices, Microsoft 365, infrastructure and vendors for a predictable monthly cost.
See managed IT servicesManaged security
Practical controls across identity, email, endpoints, backups and monitoring, with clear priorities for management.
See managed securityMicrosoft 365 and cloud
Licensing, Teams, SharePoint, permissions, backups, migrations and ongoing administration.
See cloud servicesAI and automation
We identify repetitive work, build a controlled process and measure whether the change is genuinely useful.
See AI and automation
Your IT provider should own the problem
You should not have to coordinate several suppliers every time something breaks.
We keep your systems, access, vendors and priorities visible in one place. When an issue crosses Microsoft 365, internet, phones or a business application, we remain responsible for the next step.
- Brisbane-based helpdesk
- Clear ownership across vendors
- Consistent onboarding and offboarding
- Regular technology and security planning
How Bridge to Best got IT off the owner’s plate
Staff now contact support directly, joiners and leavers follow a process, and technology issues no longer have to start with the owner.
Read the case study
Why a construction business chose managed IT
Management compared informal support, an internal hire and managed IT before choosing one accountable team.
Read the case studyHow we switch your IT support
A provider change should be controlled. We document the environment, secure access and tell your staff exactly how to get help.
We map users, devices, Microsoft 365, networks, backups, vendors, administrators and open issues.
Access changes are staged, former provider access is removed after sign-off, and staff receive clear support details.
Inherited issues are triaged, the baseline is confirmed and management receives a practical priority plan.
Managed IT pricing
Our current managed service is priced by supported user. Use the calculator for a straight estimate, then speak with us about the condition and complexity of your environment.
Ten users cost $3,100 per month. Fifty users cost $15,500 per month. Typical one-off onboarding is about $4,400, depending on complexity.
Calculate your monthly costTalk to our Brisbane team
Tell us what is not working. We will explain the sensible next step and say plainly if our managed service is not the right fit.
What our clients say
What really stands out is how proactive and responsive they are. Issues are resolved in minutes – their response is fast, friendly, and genuinely solution-focused. They take the time to understand our organisation, tailor advice to our needs, and explain options in plain language, which makes decision-making around IT far easier. They’ve also helped us review what we need to keep our costs down so that more of the funds we raised goes on direct support to those in need.
Connected Platforms – and their founder – are deeply community-minded. As a Queensland-based managed service provider, they actively support local charities and not-for-profit organisations, including those working in complex, confronting areas such as domestic and sexual violence. That combination of expertise and community spirit is rare and incredibly valuable.
Try them for yourself – you won’t be disappointed.
Special thanks to Liam who has helped us with emergency issues we had outside of regular work hours. He really went above and beyond and solved the problem quickly for us.
We highly recommend Eric and his team at Connected Platforms!