Brisbane IT support with local ownership
Connected Platforms helps growing businesses keep support, security, cloud systems and technology planning under one accountable team.
Our service team is based in Brisbane. We work with organisations that rely on technology every day and want clearer responsibility, practical advice and fewer recurring problems.
Brisbane based
Support, escalation and service ownership stay with the local team.
Built for 10 to 100 staff
A practical fit for organisations that need dependable IT without building a large internal department.
One connected service
Support, cloud platforms, security, backups, vendors and planning are managed together.
From a small room to a Brisbane team
Connected Platforms is a locally owned IT provider supporting Brisbane businesses with practical advice, reliable support and long-term technology planning.
Founded by Eric Cheshire, the business started with two people and has grown into an established team based at 527 Gregory Terrace. As our team and client base have grown, our focus has stayed the same: making IT easier to manage and helping businesses get more from their technology.
We believe good IT support means knowing your business, taking responsibility and planning ahead. That’s why we build long-term relationships with our clients, providing clear advice and support they can depend on.
How we work
The service is built around clear responsibility rather than a collection of disconnected products.
• Stay close to the work
The team handling support also builds the knowledge needed for escalation, planning and improvement. Clients do not have to re-explain the environment every time something changes.
• Make ownership obvious
When an issue crosses cloud platforms, internet, phones, security or another vendor, Connected Platforms coordinates the work and keeps the next step visible.
• Plan before change becomes urgent
Regular reviews connect technology decisions to business priorities, upcoming changes and known risks. Larger work is scoped and approved separately before it begins.
Judge us by the detail
Our pricing, managed IT inclusions, switching process and client stories are published so prospective clients can understand the model before a sales conversation.
Talk through your current IT setup
We will discuss what is working, where responsibility is unclear and whether our managed service is the right fit.