Imagine life without remote IT support. You’re at work in the middle of a busy day; Clients are calling off the hook and you are really on a roll. You’re in the middle of putting together a new proposal for a client, when all of a sudden, your network goes down. Ok, no problem – you get the IT team onto it but it takes them most of the day struggling to get your systems back online and by the time everything is up and running again its 3 pm.

There has to be an easier way, right? With Connected Platforms, there is! Rather than calling for a technician to come out and then waiting forever to get everything back up and running, our remote IT support services can remotely fix the problem quickly and easily.

Connected Platforms can plug into your network from our location, making it a fast and extremely convenient way for you to get IT problems solved.

Let’s face it. Unforeseen technology outages are costly and problematic for your business. Partner with Connected Platforms today for reliable and trustworthy remote IT support Brisbane & Australia wide.

Benefits of Remote IT Assistance

We’re a Brisbane based technical remote IT support company that is committed to providing you with reliable and cost-effective network management. When Connected Platforms joins your team you will receive:

Extensive Services

We have the ability to handle all your remote IT help needs, from desktop and server support to remote viral and malware protection.


Affordable fees

We customise our managed IT services to fit your specific needs, at a very reasonable fixed price.


More free capital

Our team can handle all of your issues, which means you do not have the expense of hiring a full-time IT specialist.


Expert Technicians

With a dedicated team of IT specialists, we have the technical know-how and experience to ensure your IT systems are running at 100%.


Fast Response

No more having to wait days for your IT technician to attend to your urgent needs, with remote IT assistance from Connected Platforms, we’re only one support ticket away.


Productivity Boost

With fast response times – we fix your IT issues in no time, meaning your team will spend less time using malfunctioning IT and more time on productive tasks.


What Can Remote IT Support Help With?

  • Computer Related Issues – Email setup, virus and malware protection, software configuration, frozen PCs, program removal and installation, and so much more!
  • Network Issues – Setup, configuration, slow internet connections, privacy and firewall solutions, and more.
  • Cloud Services – Office 365 assistance, cloud email, remote work support solutions and more.
  • Business Phones, VOIP and External Devices – support, diagnostics, and assistance.
  • Software Training and Remote Learning Solutions.
  • Tailored Assistance for your business needs.

Contact the Connected Platforms team on 1300 866 096 today and we’ll take care of all your remote IT needs.

Don't risk your IT infrastructure being down when you need it most!

When your internet or network is down in your business, it can be a very costly experience. Network downtime has a range of hidden issues associated with it, including:

  • Lost revenue;
  • Productivity losses;
  • IT recovery costs;
  • Supply chain roll-on effects;
  • Brand damage;
  • Low employee morale; and
  • Overtime costs to meet deadlines!

The ultimate effect of IT downtime is that you’re going to be less productive in your business. When staff cannot access key systems that they need for their work they cannot keep their momentum going which causes disruptions to your business.

The solution? Having a proactive strategy in place where you can tackle IT and network downtime before it becomes an issue. Outsourcing your technical IT needs to a remote IT support services provider means that as soon as something goes wrong with your network, we can be onto the problem and fix it right away, which means less downtime for you.

If your business is the type where you require IT help 24/7, but you don’t have the free capital or resources to hire someone internally, remote IT support is the ideal choice for you. With Connected Platforms, you’re no longer at the mercy of holidays or weekends when staff aren’t available.

One simple remote IT solution for your peace of mind.

Let’s talk about how a dedicated remote IT support solution can help your business when it needs it the most.

Simplify your Remote IT Help with Connected Platforms – Your all-in-one Remote IT Support Provider!

With Connected Platforms by your side, you will have the peace-of-mind and freedom to grow your business with your very own remote IT support Brisbane team. Get in touch with us today for comprehensive IT support services or to discuss your business needs today. You can reach us on 1300 866 096 or send us a message online and we will get back to you shortly.

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Frequently Asked Questions

What is remote IT support?

Remote IT support allows a computer technician from an IT support company such as Connected Platforms to plug into your computer network from a remote location and quickly fix and address computer related issues quickly and easily. With IT remote support there is no need to have your own IT team in-house, making it a fast and convenient way for you to get your IT problems solved.

What remote IT support services are available?

While remote IT support services vary from provider to provider; At Connected Platforms, we offer a suite of support services including support for computer or network related issues, cloud business solutions, business phones, VOIP and external devices, software training, remote learning solutions and tailored assistance customised to your business needs. With your very own IT support team on-call, you’ll never have to sit around waiting for the IT department to fix computer related issues ever again.

How do I get started with remote tech support?

Getting started with remote tech support for your business is easy! Simply get in touch with a remote IT support provider such as Connected Platforms to discuss your business’ remote IT needs and an IT support technician will tailor a plan best suited to your business.

What are the benefits of remote IT support?

The key benefits of remote IT support include a dedicated team of knowledgeable tech experts, affordable fees, more free capital for your business, fast response time and productivity boosts within your organisation. IT support is one simple solution for your business’ peace of mind.

How much does remote tech support cost?

Remote tech support costs often vary from provider to provider and the level of service that your business requires. You will, however, often find that engaging a managed service provider such as Connected Platforms to take care of your business IT support needs may actually reduce your business’ overall IT costs, as you will not have the expense of hiring a full-time IT specialist.

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