MANAGED SERVICES VS BREAK FIX

The vast majority of small companies manage their technology with the “break/fix” model, which means that when they have an IT failure, they call in a consultant to find and fix the problem. The company pays an agreed upon fee or hourly rate for this service. Using this method will inevitably result in continued lost productivity due to downtime. Continue reading to learn the benefits of managed IT services vs break fix model can bring to your business.

“The problem lies in the fact that the outside consultants have no motivation to keep their client’s systems and network in good running order – they are making more money by being constantly called in to repair the breakdowns when they occur.”

How Can Managed Services Save You Money?

When you operate your business without managed services it means that if something goes wrong, you either have to try and fix it yourself or call in a consultant who will charge whatever rate they command. But managed IT means that you always have someone looking out for your business. A team of people who are there to fix any IT issues whenever a problem arises. The true cost of the break/fix model includes:

  • Downtime when your systems are not operating
  • Paying a consultant to come out to your office and fix problems
  • Upgrading software where necessary
  • Security fixes

Small business owners would be wise to consider having managed services to solve these problems for a number of reasons.

  • IT experts would be motivated to keep the company’s systems up and running since repeated failures would cost them money.
  • Managed services offer cost-effective solutions to the kind of complex IT problems small businesses face – at a fixed monthly service fee.
  • Small businesses receive better service at a lower rate. The managed service model also benefits technology experts because they receive a fixed monthly service fee from multiple clients.

How Can Managed Services Save You Money?

When you operate your business without managed services it means that if something goes wrong, you either have to try and fix it yourself or call in a consultant who will charge whatever rate they command. But managed IT means that you always have someone looking out for your business. A team of people who are there to fix any IT issues whenever a problem arises. The true cost of the break/fix model includes:

  • Downtime when your systems are not operating
  • Paying a consultant to come out to your office and fix problems
  • Upgrading software where necessary
  • Security fixes

Small business owners would be wise to consider having managed services to solve these problems for a number of reasons.

  • IT experts would be motivated to keep the company’s systems up and running since repeated failures would cost them money.
  • Managed services offer cost-effective solutions to the kind of complex IT problems small businesses face – at a fixed monthly service fee.
  • Small businesses receive better service at a lower rate. The managed service model also benefits technology experts because they receive a fixed monthly service fee from multiple clients.

Let’s talk about how the managed IT model can save your business money.

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Contact us today to arrange your free managed services consultation in Brisbane. We are here to make running your business straightforward and hassle-free. Speak to one of our consultants now and find out how we can help you save time and money.

Including:

  • ROI report on moving to managed services
  • Actionable efficiency and security steps to improve your business now.
  • Security risk assessment

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Frequently Asked Questions

What are break/fix services?

Break/fix is a method of providing IT support in the way of addressing system repairs, installations and upgrades to customers and businesses in which an IT consultant is called to address/fix a problem or issue after it has already occurred. Break/fix services are often considered a ‘reactive’ approach where problems are generally fixed only after they occur which often results in potential downtime for your business.

What are the disadvantages of the break/fix service model?

While break/fix services can be an ideal solution for one off hardware upgrades, equipment installation or training and education services; They have several disadvantages over the managed services model which including: a reactive approach to your IT needs, budget uncertainty, as there is sometimes no way for an organisation to predict IT issues and lastly, the potential for repeat billings if the same issues continue to arise.

What is meant by managed services?

Managed services, on the other hand, is based on the proactive model of providing on-going comprehensive IT support and services, whenever and wherever you need them. A trained IT team will generally work offsite to monitor your business systems, mitigate known threats by implementing proactive solutions, provide IT support as and where needed and provide a holistic approach to your IT needs. With managed services, you always have a team of dedicated IT professionals looking out for your business.

What is the difference between managed services and professional services?

While sometimes confused with managed services which provides an on-going service, ‘professional services’ in IT generally refers to an on-demand solution for one-off projects or short-term IT contracts such as moving an entire business system to the cloud, consulting on tech upgrades or software and hardware deployment. While several of these services are generally covered within a managed service offering, businesses looking for a one-off solution may find professional services a suitable solution.

How can managed services save your business money?

One of the greatest advantages of managed services over the break/fix model is that they provide a proactive solution to a business’ IT needs for an affordable and set monthly fee. Businesses will often find that the break/fix model often leads to prolonged downtime, budget uncertainty of unpredictable IT issues and the possibility of repeat billings of having consultants called back for reoccurring issues.

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