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Fortitude Valley,

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IT Services for Businesses /

Managed Services vs Break Fix

With Connected Platforms, you’re more than just a client – you’re a Connectee.

When you come to us with an issue, we immediately implement tried and tested procedures that get your business back up and running immediately, while we work to manage and remedy the problem.

“The problem lies in the fact that the outside consultants have no motivation to keep their client’s systems and network in good running order – they are making more money by being constantly called in to repair the breakdowns when they occur.”

Don’t know the difference between managed services vs break fix models? We’ve got your back. Give us a call today.

Saving Money with Managed Services vs Break Fix

It’s common for businesses to manage their IT with the break/fix model, but this results in a continued loss of productivity due to the downtime. At Connected, we employ a managed IT services approach that allows your business to continue operating even when something goes wrong. If you’re yet to implement a system that works for you, give us a call to discuss more about our managed IT services vs break fix method.

Why Do Managed IT Services Matter?

By bringing Connected Platforms onto your team, you’re choosing to save money in the long run, while ensuring you speak to the same people every time something goes wrong. We know how important it is to have a trusted IT specialist on your team, and that’s exactly what we want to be for you. We care about your IT, but we care about your business more.

We keep your systems up and running at all times

We want to make sure you are saving money

Businesses receive better services at lower rates

You will always have someone monitoring the health of your IT

You have trusted and expert IT professionals on your team

Decreases the amount of down time when systems fail

Let’s grab a coffee & chat about how we can help!

Book a coffee meeting so we can get to know your business!

The Benefits of Managed IT Services vs Break Fix

More Money in Your Business

By choosing Connected Platforms, you’re choosing to keep the majority of your money in your business (where it belongs). Forget about those hefty out of pocket expenses when speaking with a consultant. Our services are fixed price with no hidden fees.

You Can Set & Forget

The best part about having us on your team is that you can set and forget, because we won’t. Continue operating your business as usual while we maintain your IT in the background, monitoring and managing everything to ensure it’s healthy and running smoothly.

We’ve Got Your Back

We take pride in moving away from the break fix model, so that we can better nurture our Connectees and their IT systems. Yes, we care about your IT, but we care about your business outcomes a whole lot more. Our services are designed to save you time and money, while reducing headaches and improving your bottom line.

We Do IT Better

IT management can be confusing, we get it, which is why we make it simple by connecting you to better IT services with a trusted team. We’ve been part of the industry for a long while, which means we know exactly what it takes to deliver smarter solutions to IT systems.

Frequently asked questions

Here are some common questions about this service.

This method is based on businesses contacting an IT consultant after an issue has already occurred. Although it is a common approach, it only allows businesses to be up and running after a significant period of downtime – causing a lack of productivity.

While break/fix models can be ideal for one off situations, it isn’t a productive or cost-effective option in the long run. Break/fix solutions are considered reactive approaches to IT, causing budget uncertainty, and untimely IT management due to lack of monitoring over periods of time.

Managed services refer to a more proactive IT management model, where a tech team provides ongoing IT support with a smarter approach. A trained team like Connected Platforms generally works offsite to monitor and manage your systems, remedying potential threats, and immediately taking care of any issues that present themselves. This is done with little to no disruption to your workflow. With managed services, you always have a team of dedicated IT professionals looking out for your business.

Professional services refer to an on-demand and once-off solution, as well as short-term IT contracts such as moving an entire business system to the cloud and consulting on technical upgrades/software. Managed services, however, is an ongoing support system where you contact Connected Platforms any time you have an issue, and we’ll get it sorted straight away, every time, the first time.

One of the greatest advantages of managed services with Connected Platforms, rather than break/fix models through a consultant, is that we provide a proactive and simple approach to your businesses IT at an affordable price that’s set monthly, with no hidden costs. We are part of your team and will be managing your systems at all times to ensure any potential problems are remedied and fixed as soon as possible.

Still have questions?

Can’t find the answer you’re looking for? Please chat with our friendly team.

Can Managed Services vs Break Fix Save You Money?

Or schedule a coffee meeting to discuss our managed IT services vs break fix for your business.

Alternatively, you can take advantage of our IT Health Check – It’s completely free!

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