Build your IT career with a Brisbane MSP
Good service desk work is not just about closing tickets. It is about making people feel looked after, solving problems properly and leaving the client environment better than you found it.
Support people properly. Grow your skills deliberately.
Connected Platforms is a growing managed service provider based in Fortitude Valley. Our Brisbane team supports modern Microsoft environments for local businesses, with an aligned technology stack, clear escalation paths and room to learn.
We call our clients Connectees because the relationship matters. You will be expected to communicate clearly, own your work and improve the environment, not just move tickets along.
One service desk role. Two entry points.
We are open to the right Level 1 or Level 2 technician. The level changes the scope of work, not the standard of care expected.
Level 1 Triage Technician
First response, accurate triage and resolving common technical issues quickly and correctly. This may suit someone with six months or more of MSP or relevant IT support experience.
Windows and cloud support · user accounts and permissions · workstations, printers and software · monitoring and proactive maintenance · clear escalation notes
Level 2 Escalation Technician
Own more complex escalations across cloud platforms, infrastructure, networking, major incidents and advanced endpoint issues. This may suit someone with two or more years of MSP experience.
Azure and cloud infrastructure · Windows Server and networking · major incident management · root-cause investigation · project support · mentoring Level 1 technicians
What the work actually involves
• Troubleshoot cloud services, Windows, endpoint, networking and application issues.
• Manage users, permissions, devices and software, with accurate documentation.
• Own tickets through resolution or escalate them with clear context and next steps.
• Identify major incidents and recurring problems instead of treating every issue as isolated.
• Keep Connectees informed and work across service, projects, cybersecurity and account management.
How we work together
Connected
To each other and our Connectees.
Happy to help
Nothing is treated as a burden.
Problem solvers
We solve properly, not cosmetically.
Future focused
We use innovation, AI and automation responsibly.
Growing together
We elevate ourselves and others.
The environment you will support
You do not need to know every platform on day one. You do need to be willing to learn, document and ask useful questions.
Microsoft 365 · Azure · Microsoft Defender · Windows desktop and server · ConnectWise Manage and Control · Datto RMM · IT Glue · Ubiquiti · WatchGuard · 3CX
What you get in return
Monthly RDO · gym membership support · monthly team events · snacks, fruit and drinks · customer satisfaction incentives · professional development incentives · company laptop · hybrid work opportunities · clear career progression · better systems, automation and AI
Service Desk Technician: Level 1 or Level 2
If you enjoy helping people, communicate clearly, troubleshoot methodically and take ownership, we would like to hear from you. Microsoft qualifications, Azure and networking experience are useful, but curiosity and sound judgement matter just as much.