Meet the people responsible for your IT
Connected Platforms is a Brisbane-based team supporting businesses across everyday IT, security, cloud platforms and technology planning.
Clients work with a local service team that knows their environment and can carry context from the first support request through to escalation and longer-term decisions.
Leadership
The leadership team is accountable for the service model, business direction and the standards clients experience.
Eric Cheshire
CEO
Eric leads Connected Platforms and its long-term direction, with a focus on practical technology decisions and enduring client relationships.
Liam Raverty
General Manager
Liam leads the day-to-day operation of the business, including service delivery, escalation and continuous improvement.
Gayan Konara
Head of Service
Gayan leads the service team, with responsibility for support delivery, technical escalation and the standards clients experience day to day.
A wider team behind every request
The people clients speak with are supported by technicians and specialists who share documentation, service history and responsibility for the environment.
Day-to-day support
Local technicians handle user issues, access requests, cloud administration and routine troubleshooting.
Technical escalation
More complex issues move to the right specialist without losing the history already gathered by the service team.
Planning and improvement
Reviews and project discussions connect recurring service issues with security, lifecycle and business priorities.
What working with the team looks like
A clear service path keeps normal support moving while giving larger issues and future work the attention they need.
• Start with the service team
Requests are logged, prioritised and assigned with the business context already available.
• Escalate with context
When another specialist or vendor is needed, the service history and next action travel with the request.
• Feed lessons into planning
Recurring issues and larger decisions are brought into reviews so the environment improves over time.
Meet the team properly
A discovery call is a practical way to discuss your current environment, the support model and whether Connected Platforms is a suitable fit.