Is Your Data Secure? 8 Best Practices for Vetting Cybersecurity Vendors

Woman conducting a cybersecurity audit | Featured Image for the blog 8 Best Practices for Vetting Cybersecurity Vendors by Connected Platforms

An effective way to bolster your business’s data security is to work with a Managed Service Provider (MSP) or I.T. Service Provider (ITSP). They address network vulnerabilities to prevent cybercriminals from exploiting them.

Besides monitoring and organizing your servers, a Managed Service Provider (MSP) or I.T. Service Provider (ITSP) plays a pivotal role in the cybersecurity program of your business. They implement several strategies to shield your network from attacks and protect your data. For instance, many providers use email authentication protocols to monitor your server’s vulnerabilities. They can keep users from accidentally accessing malicious websites by determining spam emails containing malware or viruses. This results in enhanced system security.

Another common practice is training your employees to ensure they follow the highest security standards. This is especially important if you have remote team members since there’s no way to keep track of their activities. To tackle this issue, an MSP or ITSP teaches your staff how to operate safely to avoid harm to your company’s infrastructure and reputation.

On top of that, an MSP or ITSP can neutralize various threats due to their proactive approach. They offer several tools such as firewalls and endpoint detection to control the traffic and stave off cyberattacks. Also, they can install antivirus software and email security to stop intrusion attempts. Needless to say, an MSP or ITSP can shield you from a wide array of cybersecurity issues. But it’s vital to work with the right provider.

To ensure this happens, you should look for and abide by the best practices for an MSP or ITSP in the cybersecurity space. This article will examine what they are.

THE 8 BEST PRACTICES

PRACTICE #1 – ENFORCE MULTI-FACTOR AUTHENTICATION (MFA)

Cybercriminals are becoming proficient at accessing your credentials, so it’s critical to enable MFA for all your users. It consists of three elements: a password, security token, and biometric verification. Consequently, if attackers breach one security layer, they’ll still have to do a lot of digging to access your information.

PRACTICE #2 – MAKE PATCHING A PRIORITY

Application and operating system exploits are common. Hackers target them to access your system and compromise your data, but you can prevent this through regular patching. Making sure your system is up to date with the latest security standards decreases the risk of exploitation.

PRACTICE #3 – CONDUCT REGULAR CYBERSECURITY AUDITS

An MSP or ITSP must be aware of onboarding, offboarding, and lateral movements within an organization. This warrants frequent cybersecurity audits to assess the competency of your team. Many MSPs or ITSPs hire third-party companies to perform their security audits. They can detect if a person who no longer needs access to the network still has it. It’s something that can endanger the client’s information, especially if the individual is a former employee.

Conducting regular audits mitigates this risk. It enables an MSP or ITSP to implement some of the most effective access privilege limitations:

  • IP restrictions – These security measures ensure that only users who can access your local network can utilize remote administration tools.
  • RMM software updates – Software vendors typically dispatch updates to fix vulnerabilities and patch numerous security gaps.
  • RDP (Remote Desktop Protocol) Security – This Windows native administration tool reduces the chances of ransomware attacks in your organization.

PRACTICE #4 – HAVE AN OFF-SITE BACKUP

Backups are crucial for tackling malicious activities and ensuring operational continuity after cyberattacks. They also help address whether the company and its clients can access the latest version of their data and applications. This feature is vital for enterprises that must adhere to compliance requirements, including PCI-DSS and HIPAA. But besides implementing on-site backups, your MSP or ITSP should also set up off-site versions. If attackers compromise your RMM software, they can most likely reach on-site backups, too. So, to avoid disasters, businesses should have an off-site backup accessible to only a few people. It should also be offline for greater security.

PRACTICE #5 – INCORPORATE LOG MONITORING

Log monitoring is analyzing your logs for potential glitches. As an MSP or ITSP scrutinizes your records, they can detect traffic from harmful sources and provide a clear idea of threat patterns. And over time, they can deploy countermeasures to seal these gaps. For example, cybersecurity experts use reliable security information and event management (SIEM) tools. They facilitate scanning through piles of information to enable faster threat detection.

PRACTICE #6 – LAUNCH PHISHING CAMPAIGNS

Phishing cybercriminals target your team members with emails or text messages, posing as legitimate institutions to steal your data. Unfortunately, most attacks succeed because of human error, meaning your MSP or ITSP should be aware of and monitor employees’ behaviour. Setting up fake phishing campaigns is a great way to test your team’s ability to respond to phishing attacks. It allows you to pinpoint and improve inadequate responses, bolstering data security.

PRACTICE #7 – CHOOSE YOUR SOFTWARE CAREFULLY AND SECURE ENDPOINTS

From small browser plugins to large-scale business systems, be sure your providers take data protection and cybersecurity seriously. Learn about their commitment to these aspects before purchasing their application. Furthermore, employ web filtering tools, antivirus software, and email authentication to fend off ransomware attacks through malicious emails. Ensure each endpoint and your virus definition library are secure and up to date with the latest standards.

PRACTICE #8 – SET ALERTS AND DOCUMENT EVERYTHING

An MSP or ITSP that configures their systems to receive alerts upon system changes can work proactively and tackle threats early on. Many platforms automate this process through rules templates, personalization, and direct tickets to the PSA. This eliminates manual digging, saving precious time. Another useful strategy is to document your cybersecurity information, such as your defense mechanisms, emergency guidelines, and disaster recovery plans. You should also review it regularly to help pre-empt cyberattacks.

CYBERSECURITY IS PARAMOUNT

While digitalization has significantly streamlined your operations, it’s also made you more susceptible to data theft. To ensure cybercriminals don’t get their hands on valuable information and ruin your reputation, your MSP or ITSP needs to adopt well-established security practices. But if your provider hasn’t introduced off-site backups, regular patches, and employee training, you’re not getting your money’s worth. Hence, you may be frustrated since your provider isn’t delivering the necessary results.

This makes you a sitting duck for cybercriminals. You need to resolve the issue as soon as possible.

This is where we come in! Connected Platforms can conduct an IT Health Check for your business for FREE. Call Brisbane’s leading MSP & IT Support service today on (07) 3062 6932 or you can arrange a coffee meeting!

Article used with permission from The Technology Press.

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How to create secure passwords

How to create secure passwords

Weak passwords are one of the biggest security risks to your business.
Why?
Because cyber criminals are getting smarter than ever before. If they manage to crack just one password, they could gain access to your sensitive business data, financial information, or even gain control of your entire system.
Cyber criminals use automated tools to guess passwords, allowing them to try out millions of combinations in seconds. So, if you’re using something like “Password123” or “CompanyName2025”, you’re practically handing them the keys to your business.
A compromised password can lead to big issues, such as:
• Data breaches
• Financial losses
• Identity theft
• Reputation damage
But how do you create strong passwords without driving yourself (and your team) mad?
Think of your password like a secret recipe, where only you should know the ingredients. It should:
• Be at least 14 characters long (the longer, the better)
• Include a mix of uppercase and lowercase letters
• Contain a few numbers and symbols (like @, $, %, or &)
• Not contain any common words or easily guessable information (like birthdays, names, or the word “password”)
Instead of using a single word, you could try a passphrase – a short, random sentence that only you would understand. For example, instead of “Sailing2025”, try something like “Coffee&CloudsAreGreat9!”. This is much harder to crack, yet still easy to remember.
You should also steer clear of these common mistakes:
• Using personal info (your name, birthday, business name, etc.)
• Reusing the same passwords across multiple accounts
• Using simple sequences (“123456” or “abcdef”)
• Storing passwords in an easily accessible place (like a sticky note on your desk)
If remembering unique passwords for every account sounds impossible, there is another option: Password managers. These generate strong passwords, store them securely and autofill them for you.
With a password manager, you only need to remember one strong master password for the manager app itself. The rest are encrypted and stored safely, reducing the risk of data breaches.
Even the strongest password isn’t foolproof, which is why multi-factor authentication (MFA) is also important. MFA requires a second form of verification, like a one-time code sent to your phone or generated from an authentication app.
If you have employees accessing your business systems, it’s a good idea to have a password policy in place to explain your rules and why they’re important. This should include:
• Unique passwords for each system and account
• Regular security training on password best practices
• Business-wide use of MFA for critical systems
• Scanning for compromised passwords regularly
By making password security a priority, you can reduce the chances of a cyber attack creating a nightmare for your business.
And if you need help making your business more secure, get in touch.

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