RATE SCHEDULE
Base Rates
To make it easy, all of our support services work back from this base rate (which is exclusive of tax).
Rate | |
|---|---|
Support Hourly Rate | $190 |
Project Hourly Rate | $250 |
Other Fee's
Rate | |
|---|---|
Workstation or Laptop Installation (Where the device is not purchased from Connected Platforms) | $489 |
Support Work Types
Depending on the type of work you need, the below are the way any charges will be calculated.
Work Type | Multiplier | Unit Type | Minimum | Example Rate |
|---|---|---|---|---|
Remote Support | 1 | Hour | 0.25 | $47.50 |
Onsite Support | 1 | Hour | 1 | $190 |
Emergency Ticket Upgrade | 1.25 | Per Ticket | – | $237.50 |
After Hours Support | 1.5 | Hour | 1 | $285 |
example 1
You require urgent assistance outside our regular business hour, you are on our Managed Service plan. You call us and our after hours technician helps you out. It takes 1.25 hrs to resolve your issue.
- 1.25 hrs x After Hours Support = $356.25
- Total: $356.25 ex gst
example 2
You need help with a prioirty task that is prioritised lower then you require. An approver asks for an Emergency Upgrade. You are on our Managed Service plan.
- 0.75 hrs x Remote Support = Covered under MSA
- 1 x Emergency Upgrade = $237.50
- Total: $237.50