Connected Platforms — Managed Service Agreement
Appendix D — Approved Software List
Effective for all managed service engagements. Part of your Managed Service Agreement.
The following software is included in your managed service agreement. Support is provided as part of your recurring fee on a best-effort basis and may rely on the software vendor’s own support channels where required.
Approved Software
| Category | Software |
|---|---|
| Microsoft Suite | Microsoft 365 (Office Suite, Word, Excel, Outlook, PowerPoint), Microsoft Edge, Microsoft Teams, Microsoft Teams Calling |
| Browsers | Google Chrome, Microsoft Edge |
| Security & Endpoint Protection | SentinelOne (Endpoint Detection & Response), Huntress (Managed Detection & Response) |
| Backup & Recovery | Datto Backup Software (Kaseya) |
| Communications | 3CX Softphone, Microsoft Teams Calling, Yealink Handsets |
| Adobe Applications | Adobe Acrobat Reader, Adobe Creative Cloud |
| Utilities | 7-Zip |
Need something not on this list?
If your team relies on a specific application not listed here, let us know. We will assess whether it can be added to your approved software list or whether support would need a separate arrangement.
Appendix D forms part of the Connected Platforms Managed Service Agreement. See also: Appendix A · Appendix C · Recommended Technology Platform