What is included in Connected Platforms managed IT
One managed service covering day-to-day support, Microsoft 365, security, backup oversight, suppliers and IT planning.
This page shows how the service works as a whole, what your team can rely on each month and which larger projects are planned and approved separately.
$310 per user
Current monthly managed-service price
One service standard
Core support and security are not split into tiers
30 days notice
The current agreement does not charge a remaining-term exit fee
One managed service, with the essentials included
Support, Microsoft 365, security and ongoing management are designed to work together. Your proposal confirms the people, locations and systems covered, while the core service remains consistent.
What the recurring service covers
These six areas cover the work most businesses need to keep people productive, systems maintained and technology decisions moving in the right direction.
People and support
Remote IT support, onsite support at included locations, onboarding and offboarding, device management, monitoring and routine maintenance.
Microsoft 365 and identity
Microsoft 365 Business Premium, administration, security settings, Intune, identity protection, email security and phishing protection.
Cybersecurity
Endpoint protection including antivirus and EDR, managed SOC monitoring, awareness training and approved patch management.
Backup and infrastructure oversight
Microsoft 365 backup, monitoring of selected server and workstation backups, network monitoring, device health and escalation of detected risks.
Suppliers and licences
Licence management, coordination with approved internet, phone and software providers, and selected domain and DNS management.
Planning and alignment
IT strategy, budgeting, scheduled reviews, discovery, prioritisation, pre-project scoping and visibility through the Horizon client portal.
Why the service works as one whole
The value is not simply a list of tools. It is having one team connect support, security and planning so issues are followed through instead of passed between providers.
One place to get help
Staff contact one support team, which coordinates any other approved technical providers involved in the issue.
Recurring problems are reviewed
Faults, risks and business changes are considered during service reviews and technology planning rather than disappearing into ticket history.
Management gets visibility
Horizon and scheduled reviews provide visibility of tickets, system health, Microsoft 365, security and planned work.
Straightforward commercial terms
The current agreement is designed to be clear and flexible. These are the practical points most businesses want to understand before they proceed.
1
Notice period
Either party may end the service with at least 30 days written notice under the current agreement.
2
No remaining-term exit fee
The notice period, approved work, hardware and third-party commitments already incurred remain payable.
3
First 30 days
Recurring managed-service fees may be refundable under the conditions set out in the agreement.
4
Annual pricing review
After the first 12 months, managed-service pricing may be reviewed annually with the notice required by the agreement.
5
Projects require approval
Separate project, product or specialist work is scoped and priced before it proceeds.
6
Supported offboarding
Connected Platforms assists during the notice period. Separately agreed offboarding work remains payable.
What is included and what is planned separately
The monthly service covers the recurring work that keeps the environment running. Larger projects, extra products and unusual requirements are discussed and approved separately, so there are fewer surprises.
Projects and extras
Onboarding, inherited remediation, projects, custom work, hardware, cloud consumption, extra licences, formal audits, disaster-recovery projects, planned after-hours work and agreed offboarding work.
What helps the service work well
Authorised contacts, accurate service quantities, approved request channels, reasonable access and cooperation, supported devices and software, timely approvals and payment of agreed services.
Simple per-user pricing
The current recurring price is $310 per supported user each month. A typical onboarding is around $4,400, but the final amount depends on the environment and any remediation required.
10 supported users
$3,100 per month
25 supported users
$7,750 per month
50 supported users
$15,500 per month
Common questions
Useful details to know before you compare providers.
Is every piece of IT work included?
No. The recurring service covers the selected managed users, systems and locations. Projects, hardware, extra licences, formal audits and work outside the agreed scope need separate approval.
Is Microsoft 365 included?
Microsoft 365 Business Premium is included for selected paid Managed Users where stated in the proposal. Additional or upgraded licences are charged separately.
Does the service include onsite support?
Yes, at included service locations and within the agreement boundaries. The support team decides whether remote or onsite work is the practical response.
What document takes priority?
Your signed proposal, agreement schedule, numbered terms and incorporated appendices take priority over this plain-language summary.
Compare the scope with your current agreement
We will compare your current arrangement with the managed service, explain what would be included and show you where separate costs may apply. You can then decide whether the model is a sensible fit.