How AGE backs its internal IT lead with a wider team
AGE keeps technology leadership inside the business while Connected Platforms provides day-to-day support, project delivery capacity and a regular planning rhythm.
One internal IT lead should not have to be the entire IT team
AGE’s hydrogeologists, hydrogeochemists and numerical modellers rely on technology for field work, analysis, modelling and office-based delivery.
Ray Burge, Business IT & Digital Systems Lead, oversees AGE’s internal environment. He needs to retain context and direction, but day-to-day support competes with projects, improvement work and planning.
The answer was not to outsource Ray’s role. It was to give him a technical team that could absorb support demand and help deliver change while he stayed accountable inside the business.
“We know that there’s someone at the other end of the line.”Ray Burge · Business IT & Digital Systems Lead, AGE Consultants
Clear lines keep the partnership useful
The co-managed model works because internal ownership, delivery capacity and joint planning are not blurred together.
Ray retains
Internal context, oversight of the environment, visibility across tickets and ownership of AGE’s technology direction.
Connected Platforms handles
Most day-to-day support requests and agreed project delivery, with a clear contact when an issue needs attention.
Both teams plan
Upcoming needs, priorities and responsibilities before AGE finalises its 12-month forecast and technology strategy.
Planning starts before the project brief
AGE discusses upcoming needs with Connected Platforms while its internal forecast and strategy are still being shaped.
That gives both teams a shared view of the work ahead, rather than waiting for each requirement to arrive as a separate urgent request.
See our managed IT servicesA regular contact point keeps current work and changes visible.
Support and project work are handled within the agreed scope.
Technology discussions feed into AGE’s 12-month planning.
A wider team without sidelining the internal lead
What AGE gains
- A technical team staff can be directed to for day-to-day help
- Delivery capacity for agreed technology changes
- A regular contact when priorities shift or something urgent arises
What AGE keeps
- Internal knowledge of the business and its people
- Oversight of the environment and support queue
- Control of technology strategy and final business decisions
Why the model fits AGE
Ray remains involved without being the only person responsible for every support request, project and planning conversation.
For AGE, day-to-day support and longer-term decisions are connected, but they do not all sit with one person.
This approach suits businesses where:
Need more capacity around your internal IT lead?
We’ll map day-to-day support, project responsibilities and the next 12 months, then assess whether a co-managed model fits.