Managed IT Services FAQ (Frequently Asked Questions)

We have prepared a managed IT services FAQ, answering some of the most common questions we hear from our clients. Do not hesitate to give us a call if you have further questions.

What are managed IT services?

The managed services model is the process of proactively outsourcing business processes to reduce the costs of maintaining a process in-house. Managed IT services is the outsourcing of your company’s information technology management and maintenance to an external provider. In the most simple terms, it’s paying another company to look after the IT matters in your business.

What is the difference between managed IT services and outsourcing? 

The two terms are often taken to mean the same thing; indeed, both models are closely related to each other with one marked difference between the two. In this case, outsourcing means sourcing service or a product from a third party without them managing the supplied solution on your behalf. In this instance, you may need to hire and maintain a team of in-house professionals to look after everything. Conversely, in managed services, the third party both supplies and operates the service – there is no need for an in-house team.

What does a managed service provider do?

A managed services provider often referred to simply as an MSP, is a company external to your business responsible for providing IT services to you. Following are only a few examples of what is included in managed IT services. An MSP proactively works to maintain the technology in your business, offers remote IT support, creates IT disaster recovery plans and develops business continuity solutions Connected Platforms is one of such managed IT service providers in Brisbane.

How does a managed service provider work?

An MSP works remotely where possible. At Connected Platforms, where necessary, we will send technicians to your location as required.

What are the benefits of managed services?

One of the primary benefits when working with a Managed Services Provider is the IT cost reduction in your business. Working with an MSP improves your business operation by letting your staff focus on their work, instead of dealing with IT problems. An MSP is proactive; they anticipate problems and fix issues before they happen. For a predictable, ongoing fee, managed services enable your business to have ongoing, professional IT support without the need and the overheads of keeping a team of IT professionals on your payroll.

Who are managed IT services for?

You might think that managed services are for big enterprises with large budgets, but you could not be more wrong. At Connected Platforms, we support SMEs primarily, that is small to medium enterprises. In other words, small businesses like yours!

Do you have any questions that our managed IT services FAQ does not cover? Let’s have a coffee and chat about your business needs and we will be able to identify if the Connected Platforms services are right for you.

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